FREQUENTLY ASKED QUESTIONS

Have a question that isn’t answered here? If you cannot find an answer to your question on our site, please feel free to reach out to us at [email protected] and we’d be happy to get you an answer!
You will need to bring a Valid State or Federal issued ID to verify your age and a valid Boaters License if you have one.
 
We recommend you show up 15-30 minutes early to your reservation to fill out final paperwork needed as part of your rental. This time will be used to fill out and sign liability agreements, go through a brief training on our equipment, and file for a temporary boater’s license if you do not currently have one.
Life Jackets are required at all times while operating our PWC equipment.
 
We provide Life Jackets as part of your Rental Fee for adult sizes Small-2XL. *Please Note: We currently only have 2 of each size available, so if you need extras of a particular size for passengers, you will need to bring those along with you as well.
Fuel for the jet ski’s is included as a part of the Rental Fee. Your jet ski will arrive with a full tank of gas at the beginning of your rental period and refuels are free of charge should you run low on fuel.
Our Spark Trixx Jet Skis are lightweight. As part of the training, we will show you how to easily upright your Jet Ski should it flip over. Our Jet skis also have a rear step plate that folds out to make it easy to get back on the saddle from anywhere in the water should you, or a member of your party, fall off the Jet Ski at any point.
 
If you do need further assistance or are having problems with one of our Jet Ski’s, always feel free to get the attention of our onsite staff and we will help get you back out there making AWake again in no time!

Normal wear and tear is expected as well as occasional debris getting pulled into the impeller. These items are factored in as part of our rental costs and are covered as part of your rental in order to maintain our equipment to a like new standard for all our customers.

As part of your rental, a $500 hold on your credit card will be required at time of rental to ensure coverage for any negligent damages that might occur during your rental period. These can include damages from colliding with another jet ski, negligent beaching/docking of equipment in a destructive manner, failure to follow safety and uprighting processes as outlined at the beginning of the rental period, or operating the equipment in any manner not consistent with its intended use. That hold is fully refundable at the end of your rental period if no damages were found in our post-use inspection of the equipment.

*Please Note: While we require a $500 hold as part of the rental agreement, you remain liable for any costs that exceed the $500 hold amount for all negligent damages that result during your rental period. $500 is not the limit of your liability, so please help us keep our equipment damage-free and ready for all to enjoy.

Unfortunately at this time our rentals are only available for bookings on Saturday and Sunday. We are still working on Holiday pricing and availability and hope to expand our availability in the future.
 
Refer to our booking page for details on available dates and if you have any questions, reach out to us at [email protected].
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